We have always been committed to giving excellent service to our customers. Therefore, to ensure quality service we are obligated to review our level of service on a regular basis.It is our operational target to listen and fulfill our client's wishes.
Your satisfaction is our goal.
Rules & Regulations
- We have pre-established a set of rules and procedures for every project and are obliged to follow it strictly throughout the entire process.
Annual Inspection
- Inspections on various areas of operation are carried out by our group's headquarter yearly. It is to make sure that the service quality is up to standard and in line with the group's expectations, also to live up to Vanpac GroupAsia's promise of being a top service provider in the region.
- Being in a large cross-region organization, our management team are aware of the necessity to keep track of the conduct and attitude of every employee. In respond to that, frequent conduct checking is carried out.
| Inspections | Area Covered |
|---|---|
| Customer Satisfactory | Customer feedback, and various statistics |
| Staffing | Staff enhancement and assessment program |
| Information Technology | IT hardware and software operation |
| Technical Capability | Vehicles, tools and machinery |
| Barcode, GPS and CCTV System | Tracking System functionality and lost prevention |
Customer Feedback
- To better our service, there are no better ways than to learn from the feedback from our customers. We take our client's opinion very seriously and use them as an alternative to compare expected performance to actual performance.
Global Service Charter
- This is an agreed service level agreement between subsidiary and alliance companies all around the world, ensuring world-class standards and consistent service door to door.
We are also registered member of the following associations
- British Association of Removers (BAR)
- Latin American & Caribbean Moving Association (LACMA)
- Household Goods Forwarders Association (HHGFAA)
- Employee Relocation Counsel (ERC)
- Society of Human Resources Management (SHRM)
- International Air Transportation Association (IATA)
What does our customers say?